New developer portal was launched, speeding up the onboarding process for new customers.
COO, Dateio
We were looking for external input on how to design a developer portal well. DX Heroes helped us improve the overall onboarding experience from start to finish with focus on product usability.
Established in 2013, Dateio is a fast-growing venture-backed Czech FinTech on a mission to bring insights to the modern consumer. Banking partner to several top-tier banks worldwide. As of end-2021, It has been awarded Deloitte technology FAST 50 CE and helps millions of users receive value through enriched transaction data and card-linked marketing platform.
We faced the challenge of understanding our target persona to effectively communicate TapiX's benefits, shifting focus to developing vital developer touchpoints. Our approach involved analyzing key user personas, particularly technical product managers and developers. We then explored Tapix's functionality, focusing on the value of each API endpoint, aiding our tech writing phase. Simultaneously, our UX team designed a custom, intuitive user interface with an interactive sandbox, enhancing user engagement.
We crafted a custom solution designed to streamline customer interactions, offering comprehensive insights for both new and existing customers. Our primary focus was on creating easily comprehensible guides, supported by well-structured APIs and a smooth user experience, leading to up to 60% support costs.
Writing guides and use cases for various SaaS solutions for a new open-source developer toolkit that audits infrastructure access for various systems.
Learn how the implementation of new strategies increased revenue and conversion rates by simplifying the integration process for developers.