We provided technical analysis, technical writing, and L3 technical support for omnichannel communication to help increase conversions for the client. Our services included helping to develop, test, and deploy customer-facing messaging across all channels. This allows businesses to effectively communicate with their customers, which results in increased sales and better customer support.
Tyntec enables brands to verify, authenticate, and engage mobile consumers through contact validation, user authentication, and conversational commerce. With over 20 years of experience in business messaging and cloud communications, tyntec provides communications APIs and applications that enable businesses to communicate with their customers and workforce easier and faster.
Our goal was to improve the existing documentation and help with the technical challenges of the users. To improve user adoption of tyntec's products and features, we prepared specifications for developing various client integrations. From initial product analysis through development, all the way to publishing user guides directly to the tyntec help center.
We’ve been working with the DXH team over 3 years on a wide range of projects involving technical analysis, developer documentation and integration developments. Their performance has been nothing short of outstanding. They’ve approached the projects with a sense of responsibility, solid expertise and resourcefulness. There were many moments where the collaboration with DXH made the difference between success and failure on making our technology work for our customers – nothing short of heroic.
Tyntec has a wide range of products, which required us to adapt very quickly to the extensive array of products and technologies. It was important for us to understand the business idea and the technical aspects behind it, as well as the concept of business communication and the automation associated with it.
First of all it was important to understand the full scope of products that are leveraged in tyntec for integration and automation. Thanks to our experience in technical analysis with an overlap into business analysis, we quickly became familiar with tyntec’s full offering. This allowed us to start writing an internal knowledge base and create end-to-end processes. Primarily we focused on analyzing the WhatsApp Business platform and Microsoft services. While also creating a knowledge base and providing L3 technical support. Last but not least, we assisted with backend development. Based on our experience, we have developed a strong relationship that allows us to communicate with complete honesty and, in the case of any problems, bring them to light and solve them together.
By creating an open and honest environment in which we improve DX and through collaboration in a hybrid team, we’ve been able to accomplish the set out goals, provide on-time services and set up channels for further development. As part of our efforts, we are looking for new products and expanding tyntec's portfolio, as well as maximizing efficiency of information exchange between the technical and non-technical roles across all of the products offered by tyntec. Therefore tyntec can offer a great selection of products, with a high quality documentation, to all of their customers.
