Do you have support overloaded with technical questions from customers who don't understand your product and have trouble integrating with it? Do you have many customers who are unsure if your product is right for them? Maybe you lack a good developer portal.
As part of our service, we can help you prepare (or revise an existing) developer portal and design its structure to support your business goals and help developers understand your product. And then our expert team will help you implement it quickly and measure the benefits it brings.
We needed to improve our developer portal, and selecting DX Heroes as our partner was a phenomenal choice. Not only are they professionals with years of experience, they are also very human, which made our cooperation smooth from the very beginning.
In a joint workshop, we'll set the goal of the collaboration together and get your input.
Our developers will get to know your product and note down any complications they encounter.
Ideally, we'll also talk to some customers and support staff.
We describe the different roles of customers, users, and even support staff.
Then we prepare the information architecture so that the portal is exactly what the user needs and achieves our common goals.
After creating the portal architecture, we create a graphic design of the portal and revise the existing documentation.
We then test the prepared design with potential customers and evaluate whether it meets our common expectations or needs any adjustments.
We design the portal so that we can deploy the minimum version as soon as possible, which will immediately add value to your users.
At the same time, we create a complete solution that we deploy together and closely monitor the metrics and evaluate the success of the project together.
